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The international calls from Cuba are quite expensive compared to other countries. An option you have is the special call centres or offices (owned by a company called ETECSA) that you will find in the main cities in Cuba. Usually these centres are located at the big hotels or tourist areas.

You can also buy prepaid cards that can be used in special public phone with international conections. These phones are located at places frequented by foreign travellers like international airports and hotels.

The prices of the cards are 5 CUC, 10 CUC, 15 CUC and 20 CUC.

To make an international phone call from Cuba:

  1. Dial the code 119
  2. Dial the country code
  3. Dial the area code ( if it is necessary)
  4. Dial the phone number you are calling

*USD/ min- American dollars per minute

Prices of direct international calls from business and public phones (without prepaid cards)
Destination USD/min
USA 2.45
Canada 2.45
Mexico 3.40
Central America 3.40
Caribbean 3.40
Venezuela 4.45
The rest of South America 4.45
The rest of the world 5.85

International phone call rates from residential phones.

Some residential phones have this service which the owner has to order and pay as an extra charge in CUC. Normal residential phone bills are paid in CUP.

Destination USD/min
USA 1.40
Canada 1.40
Mexico 1.40
Central America 1.40
Caribbean 1.40
Venezuela 1.00
The rest of South America 1.40
The rest of the world 1.50

 

International phone call rates with prepaid cards.
Destinations From payphones, TFA and landline residential subscribers (with general services in CUP) From landlines subscribers (with  general services in CUC) Using  card with chip from public phones
USA 1.40 2.45 1.40
Canada 1.40 2.45 1.40
Mexico 1.40 3.40 1.40
Central America 1.40 3.40 1.40
Caribbean 1.40 3.40 1.40
Venezuela 1.00 4.45 1.00
The rest of South America 1.40 4.45 1.40
The rest of the world 1.50 5.85 1.50

Using the operator Service

This 24 hours service can be used dialing the number 012 (if you are calling form Havana).  You can choose between:

  1. Call collect in Cuba
  2. Collect calls paid by the receiver abroad

Call collect in Cuba

This type of service is available only from subscribers that pay all generals services in CUC (Cuban Convertible Pesos).  The subscriber in Cuba will pay the cost of the international phone call.

To use this service follow these steps:

Dial the access code to the international Operator

  • Await response from the operator
  • Tell the operator the country and phone number you want to call to.
  • Tell the Operator if you want to talk with the operator of the destination, any person answering the phone, or only with a specific person.

Note: If you want to speak only with a specific person, it generates an additional charge (1, 00 USD)

Rates

Destination USD/min
USA 3.71
Canada 3.71
Mexico 5.07
Central America 5.07
Caribbean 5.07
Venezuela 6.63
The rest of South America 6.63
The rest of the world 8.78

Collect calls paid by the receiver abroad

This type of service can be used from any residential subscriber that pays general services in CUP (Cuban  non-Convertible Pesos) and does not have enabled International Call services. The receiver abroad will pay the cost of the international call. The countries that allow this type of service from Cuba are:

  • Argentina
  • Brazil
  • Canada
  • Colombia
  • Costa Rica
  • Mexico
  • Nicaragua
  • Panama
  • Puerto Rico
  • Spain
  • USA
  • United Kigdom

To use this service follow these steps:

  • Dial the acces code operator
  • Dial the country + city code (if it is necessary)
  • Dial the desired phone number and the # key.

If you want to make an automatic collect call you must select 0 (cero) after dialing the access code and follow the direction of the voice guidance.

To use this service follow these steps:

  • Dial the acces code operator and select 0 (cero)
  • Dial the country + city code (if it is necessary)
  • Dial the desired phone number and the # key.

Note: Automatic collect call can be made to all the countries mentioned above, exept Spain and Nicaragua.

If the receiver does not accept the phone call, it will be send a bill to the subscriber in Cuba with the following prices.

0, 50 CUP for a phone call made to the US
0, 75 CUP for a phone call made to the rest of the world.